Book report on difficult conversations training

Difficult conversations summary a book by douglas stone. The next book summarys will explain exactly how to turn any difficult conversation into a learning conversation. We read dozens of other great books like difficult. This oneday workshop is designed to help you approach difficult conversations with confidence, and manage them skillfully so that feelings are spared and the organizations best interests are. From the harvard negotiation project, the organization that brought you getting to yes, difficult conversations provides a stepbystep approach to having those tough conversations with less. You can turn any difficult conversation into a learning conversation. This is a very helpful book for everyone as it is highlighted in the book, we all lead difficult conversations. This book explores what makes some conversations difficult, why people avoid. Access a free summary of difficult conversations, by douglas stone et al. A highlevel summary of the book by stone, patton and heen. Some workplace conversations are just hard to have.

Difficult conversations training is for all employees who manage staff, work in collaborative environments andor who routinely negotiate or deal with difficult people customers or suppliers. Like telling two of three applicants for a promotion that they wont be getting one. Difficult conversations training course materials skills. When you feel threatened you may abandon what you want to say and instead choose to protect yourself by, for example, staying quiet or punishing others. As a result the course is designed from the outset to be interesting and engaging. Yet avoiding difficult conversations or mishandling them can result in many negative consequences. Difficult conversations 6 minute summary alex chen medium.

In this summary, were going to give a synopsis of the 7 principles of crucial conversations. Asking for a raise, persuading somebody that your idea is right andor theirs is wrong, giving bad news to a supplier or direct report nobody in. So encouraging sharing can be difficult the first thing you can do to ensure dialogue is to work on yourself. The mere thought of having these difficult conversations fills you with anxiety. The thesis of this book is that we need to transform difficult conversations into learning conversations. For more information, tools and tips please refer to kofmans book, conscious business, and his articles. Or speaking frankly about how unproductive your company. The key to having effective, productive conversations is to recognize the presence of these deeper conversations, avoid the common errors, and turn difficult conversations into learning conversations.

One of the best business books ive ever read is difficult conversations by. To do that, we need to do a lot of heavylifting in. The authors say that underlying difficult conversations are three deeper conversation, which are. Its time to invest in facetoface training that empowers employees to have difficult conversations, says tamekia mizladi smith. This book helps us to identify and effectively conduct crucial conversations, so we can overcome difficult or sensitive issues, to improve results and achieve our desired outcomes. How to train employees to have difficult conversations. Do check it out because this difficult conversations book is really a. The authors suggest that learning to initiate a learning conversation instead of confronting is a path to constructive communication in moments of relational. In most difficult conversations, there are different perceptions of the same reality. Confidently turn crucial conversations into constructive conversations. The philosophy behind difficult conversations training course this course is about conversation that people find difficult and wish to avoid. Approaching a crucial conversation start with yourself.